Helene

Cancellation Policy: Personalised

CANCELLATION POLICY
- Before 10/1/23: 30% cancellation fee
- Between 10/1/23 – 35 days prior to charter date: 50% cancellation fee
- Less than 35 days prior to charter date: 100% cancellation fee

Cancellation of Crew arrangements (Skipper/Hostess):
If notice of cancellation is given 1 to 35 days prior to departure, 25% of agreed services price is due.

No-Show Cancellation:
100% of all amounts including charter price, mandatory/optional extras and any crew is due.

The Cancellation guarantee: In any event of cancellation, we guarantee that in case the yacht is re-let under same conditions (i.e. charter period, price etc.), any payments received will be credited for use on future charter booking. Credit can be used only for future charters embarking no later than October 30th of the following year.

I NEED TO CANCEL MY HOLIDAY, HOW DO I DO THIS?
You will need to send your cancellation request to us in writing via the platform, and we will in turn advise you based on your departure date.

THE CHARTERER CANNOT JOIN THE TRIP, BUT THE REST OF US STILL WANT TO GO. IS THIS OKAY?
Yes, just notify us about this so we can make the necessary changes in your existing booking. If charterer is the skipper too we can hire a skipper for your group instead.