Help Center

What should I do if the tenant's deposit has failed?

If your deposit is managed by SamBoat, the renter will be asked to submit the deposit 48 hours before the start of the booking.

The day before departure, if the renter has not managed to submit the deposit, you will be notified by email or SMS.

No need to panic! Most of the time, it is simply a matter of the verification code (3DS) not being validated by the renter, or a problem with the credit card limit.

Two solutions are possible: 

  • You can ask the renter to deposit the deposit directly from his SamBoat account (with another credit card if necessary)
  •  You can choose to manage the deposit directly (cheques, cash) on the day of the rental. If so, this must be specified on the contract. 

If the renter has successfully deposited the deposit, the status is updated on the reservation:

By default, SamBoat does not guarantee the solvency of the renter. 

However, we offer a new, more specific service to cover you. To find out more information about it, click here.