• Account
• Boat Ad
• Deposit and Insurance
• Reservation and payment
• Cancellation and modification
• Reporting a Claim

Reservation and payment

• Can I leave a review/comment on my rentals?
• Can I respond to my reviews/comments?
• How much time do I have to respond to a request?
• Can I translate messages received from a renter?
• I have several boats, how can I propose another boat in my fleet?
• Where can I find the rental contract?
• How do the "return in the morning" and "take in the evening" options work?
• What type of lease should I choose? (Paper or dematerialized)
• What should I do if I find that the renter does not have the required skills to rent my boat?
• In what condition should my boat be in?
• Can I stay onboard during the rental?
• Should I fill up the tank?
• Do I need a rental contract ?
• Do I have to be present when the keys are handed over?
• How much will I receive per rental?
• Do I have to declare my income?
• When do I get paid? and how?
• Who can rent my boat?
• What if I have accepted a rental but am no longer available?
• Is it possible to have the renter's number?
• What if a renter wants to pay directly?
• What is the difference between a captain and a technical guide?
• Why have I not received my rental income?
• How do I add my banking information?
• How does a rental on SamBoat work?
• Where can I find my commission invoices?
• What happens if I have not entered my bank details correctly?
• How to find the contact details of a tenant?
• What should I do if a renter does not pay a request that I have accepted?
• How to change an unpaid booking request
• What are the meaning of the requests status?
• I have a request, what do I do?
• Why should I never send or receive money out of the platform and share my contact information?
• Is it possible to regulate reviews?