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Frequently asked questions
Frequently asked questions
Renter Help Center
What are the conditions for cancelling a rental?
Cancellation and modification
How does the deposit work?
Deposit and Insurance
Can I cancel or change the dates of my reservation?
Cancellation and modification
What payment methods can I use to pay for my rental?
Reservation and payment
I have taken out deposit or cancellation insurance, how can I find my insured number?
Deposit and Insurance
How to find the owner's data?
Reservation and payment
I can't pay, what should I do?
Reservation and payment
What are the conditions to rent a boat at Samboat?
Reservation and payment
What should I do if the owner asks me to pay to him directly for the rental, even though I paid online on the website?
Reservation and payment
What is the difference between a guide and a skipper?
Reservation and payment
How to have a complete profile?
Account
See all help
Renter
Boat Owner Help Center
How does a rental on SamBoat work?
Reservation and payment
Editing your boat ad
Boat Ad
Who sets the rental price?
Boat Ad
What types of boats are accepted?
Boat Ad
Is it free to create an ad?
Boat Ad
How do I change my photos and cover photo?
Boat Ad
My renter has taken out a deposit insurance policy with SamBoat, how does this work in case of damage?
Reporting a Claim
How to find the contact details of a tenant?
Reservation and payment
What should I do if a renter does not pay a request that I have accepted?
Reservation and payment
How does the deposit work when managed by SamBoat?
Deposit and Insurance
How can I choose my currency?
Account
Is it possible to request a bank transfer from the renter for the deposit?
Deposit and Insurance
See all help
Owner
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By registering, you agree to our
our terms
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