Help Center

What should I do if a renter does not pay a request that I have accepted?

When a renter makes a rental request, you have the choice of either accepting or rejecting it. 

Accept: You can then write a message to your renter and then give them a deadline for payment (you can choose between the following deadlines: 2 hours, 1 day, 2 days, 3 days, 1 week, 2 weeks, no deadline).

The renter has the selected time to proceed with the payment and will be automatically contacted by our support team to assist him/her in the process to confirm the reservation. 

If you have any questions, you can contact our support team by email or telephone.

If the renter does not make the payment within the deadline, the rental request will be changed to "discussion" status. You will still be able to accept the rental request again to allow the renter to confirm the booking if the boat is still available.
Reject : You need to select a reason and provide a custom message, the rental request then goes to "refused" status and archived.