• Account
• Reservation and payment
• Cancellation and modification
• Deposit and Insurance
• Damage and claims

Cancellation and modification

• Is there a withdrawal period after a payment has been made on Samboat?
• What are the conditions for cancelling a rental?
• How do I modify my reservation?
• How do I cancel my reservation?
• How does the management of a cancellation request work?
• Why haven't I been fully reimbursed?
• My reservation is confirmed, but the owner is no longer reachable, what can I do?
• I wish to cancel and I have subscribed to the cancellation insurance, how do I do it?
• If I wish to shorten the rental, will I be reimbursed?
• I would like to call the damage/claims department, how do I do this?
• The owner contacted me directly to cancel, what should I do?
• How long does it take to process a refund request?
• Can the owner cancel my reservation?
• Can I cancel or change the dates of my reservation?
• Can I cancel in case of bad weather conditions?
• How can I confirm a cancellation request?
• What is a BMS?
• How does cancellation insurance work?