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Renter Help Center
Cancellation and modification
Renter Help Center
COVID-19
Account
Reservation and payment
Cancellation and modification
Deposit and Insurance
Damage and claims
Cancellation and modification
Is there a withdrawal period after a payment has been made on Samboat?
What are the conditions for cancelling a rental?
How do I modify my reservation?
How do I cancel my reservation?
How does the management of a cancellation request work?
Why haven't I been fully reimbursed?
My reservation is confirmed, but the owner is no longer reachable, what can I do?
I wish to cancel and I have subscribed to the cancellation insurance, how do I do it?
If I wish to shorten the rental, will I be reimbursed?
I would like to call the damage/claims department, how do I do this?
The owner contacted me directly to cancel, what should I do?
How long does it take to process a refund request?
Can the owner cancel my reservation?
Can I cancel or change the dates of my reservation?
Can I cancel in case of bad weather conditions?
How can I confirm a cancellation request?
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