Renter Help Center

Frequently asked questions

• How to have a complete profile?  Account
• Can I get the owner's contact information? Reservation and payment
• What payment methods can I use to pay for my rental? Reservation and payment
• How to find the owner's data? Reservation and payment
• I can't pay, what should I do? Reservation and payment
• What are the conditions to rent a boat at Samboat? Reservation and payment
• What should I do if the owner asks me to pay to him directly for the rental, even though I paid online on the website? Reservation and payment
• What is the difference between a guide and a captain? Reservation and payment
• Why should I never transfer money outside the platform and give out my contact details? Reservation and payment
• What are the conditions for cancelling a rental? Cancellation and modification
• Can I cancel or change the dates of my reservation? Cancellation and modification
• How does the deposit work? Deposit and Insurance
• I have taken out deposit or cancellation insurance, how can I find my insured number? Deposit and Insurance