ARSEN

Cancellation Policy: Personalised

If the client cancels the charter for any reason after booking confirmation, the client or his agent are free to find another person to take over his rights and obligations. If no replacement person can be found, the Charter Company will keep:
• 30% of the total amount for cancellation up to 120 days (4 months) before the charter period
• 50% of the total amount for cancellation within 60 days (2 months) before the charter period
• 100% of the total amount for cancellation within 30 days (1 month) before the charter period
In a case the client cancels the accommodation service due to force majeure (war, riots, strikes, terrorist acts, sanitary conditions, natural disasters on a larger scale, sudden illness, serious bodily injury, interventions by the competent authorities, or other exceptional and unexpected circumstances), Orvas d.o.o. does not assume responsibility of inability to deliver paid services and the client shall not be entitled to a refund.
In a case the Client cancels the accommodation service in the event of force majeure or other exceptional and unexpected circumstances caused due to a COVID 19 (including lockdown) more than 2 weeks before the charter the Client is entitled to get a refund of 90%, 10% is non refundable, or reservation can be postponed for season 2022. If the Client cancels less than 2 weeks before the charter, reservation will be postoned for season 2022.
Excluding SamBoat service fees